Your Virtual Team operate as a part of your front office
A team of committed dental professionals partnering with your practice to support your phones, schedule management, capture new patients, fill your hygiene and treatment schedule and drive your top-line revenue. All the amenities you want and need for your optimal practice health.
Not only do we serve as an extension of your team of generalists, but we provide an entire administrative team of dental specialists at a fraction of the cost.
Call Rollover
- 51% of calls to dental offices go unanswered
- 70% of new patients schedule their first appointments over the phone
- 87% of new patients won’t leave a message or call back
- Average 20X ROI on what you spend ➡
The American Dental Association says the average value of a new patient is
$653 the first year (and the lifetime value is $4,500)
WHAT ARE YOUR MISSED CALLS COSTING YOU?
Learn more
WHAT ARE YOUR MISSED CALLS COSTING YOU?
appointment generating
- Conversion rate of over 30% on the first attempt
- Our practices realize more than 20X ROI
- Highly trained professionals for recare and unscheduled treatment
- Ensure high-value and priority patients are seen first ➡
The American Dental Association estimates the average dental practice is losing out on $500,000 to $1Million each year in unscheduled treatment plans from current patients
Learn more
lead servicing
- Convert marketing leads to paying patients
- Maximize your marketing dollars
- Phone or omnichannel engagement
- Customize the type, number, and frequency of touches ➡
Your Fortune is in the Follow Up
It takes an average of 5 contacts before a lead becomes a New Patient
learn more
Insurance & Patient
billing & collections
- Complete revenue cycle management solutions
- Billing mistakes are the #1 reason patients leave
- 63% of dentists have been defrauded
- Most billing team members have basic training, at best ➡
Experts predict a spike in dental office embezzlement
Our proprietary CollecTech™ process accelerates your collections and cash flow
and reduces your risk
learn more
Insurance
verification
- We save offices an average of 46 hours per month
- Optimize every patient opportunity
- Avoid surprise bills and angry patients
- Same Day and Next Day service available ➡
Insurance
Credentialing
- Ensure full and timely payments
- Outsource this confusing, time-consuming process
- PPO, HMO, state insurance, Medicare, shared networks
- Low cost, high return ➡
Proper enrollment is key to maximizing reimbursements
How will you know which networks to join?
learn more
Call Rollover
- 51% of calls to dental offices go unanswered
- 70% of new patients schedule their first appointments over the phone
- 87% of new patients won’t leave a message or call back
- Average 20X ROI on what you spend ➡
The American Dental Association says the average value of a new patient is
$653 the first year (and the lifetime value is $4,500)
WHAT ARE YOUR MISSED CALLS COSTING YOU?
Learn more
WHAT ARE YOUR MISSED CALLS COSTING YOU?
appointment generating
- Conversion rate of over 30% on the first attempt
- Our practices realize more than 20X ROI
- Highly trained professionals for recare and unscheduled treatment
- Ensure high-value and priority patients are seen first ➡
The American Dental Association estimates the average dental practice is losing out on $500,000 to $1Million each year in unscheduled treatment plans from current patients
Learn more
lead servicing
- Convert marketing leads to paying patients
- Maximize your marketing dollars
- Phone or omnichannel engagement
- Customize the type, number, and frequency of touches ➡
Your Fortune is in the Follow Up
It takes an average of 5 contacts before a lead becomes a New Patient
learn more
Insurance & Patient
billing & collections
- Complete revenue cycle management solutions
- Billing mistakes are the #1 reason patients leave
- 63% of dentists have been defrauded
- Most billing team members have basic training, at best ➡
Experts predict a spike in dental office embezzlement
Our proprietary CollecTech™ process accelerates your collections and cash flow
and reduces your risk
learn more
Insurance
verification
- We save offices an average of 46 hours per month
- Optimize every patient opportunity
- Avoid surprise bills and angry patients
- Same Day and Next Day service available ➡
Insurance
Credentialing
- Ensure full and timely payments
- Outsource this confusing, time-consuming process
- PPO, HMO, state insurance, Medicare, shared networks
- Low cost, high return ➡
Proper enrollment is key to maximizing reimbursements
How will you know which networks to join?
learn more
ASK US ABOUT THE DIFFERENCE OUR SELECT LEVEL EXPERIENCE MAKES
Our Select Level Experience includes: Save a patient phone support, Fill your hygiene and treatment schedule, Verify your patient’s insurance daily, Submit your compliant insurance claims, Insurance reimbursement, Patient statements and follow up and more...
Fast track into The DentalVSS Success System now.
CALL ROLLOVER CAN INCREASE YOUR PRACTICE’S PRODUCTIVITY UP TO 50%
Calls forward after three rings
Pay for patient-related calls only
Simple per-call pricing; appointment arrival calls at a reduced rate
Daily and monthly reporting
Generous business hours
Did You Know?
63.7% of calls to dental practices occur during normal business hours when your teams should be focused on the patients in your office. 16.4% occur between 5pm and 8am, 13.8% during lunch breaks, and 6.7% on weekends. How much are those calls worth to your practice?
Not an Answering Service
Answering services add to overhead. We are an extension of your office and reduce your costs by providing 1-call resolution. We schedule and reschedule appointments, take and post payments, give directions, and more.
Maximize Coverage
We answer your phones when you’re with patients, during lunchtime, after hours, on holidays, and when your team members are out sick or on vacation.
Be In Your Moment
New patients call at the most inconvenient times. No more frazzled phone answerers who don’t leave your desired first impression. Give callers – and patients in your office – the attention they deserve.
WHAT ARE THE two MOST IMPORTANT DAYS OF THE WEEK?
Today and Tomorrow
Bring Existing Patients Back In
It’s 6 times more expensive to acquire a new patient than to reactivate an existing one. Spend smarter!
Hygiene Visits are the Key
Most restorative work is discovered during routine cleanings so make sure patients get scheduled for theirs.
Fully Committed Schedules
You focus on maximizing today, we’ll focus on ensuring that your schedules are solid tomorrow and into the future.
RapidRecall™ Results
We convert over 30% of outbound calls to paying patients on the first attempt and return 20X your investment.
CUSTOMIZE YOUR CONNECT CAMPAIGN™ TODAY
Consistency & Reliability, Follow-up & Follow-through
Don’t Waste Your Ad Dollars
We’ll convert your web and marketing leads to paying patients so you don’t have to. We’ll even schedule them for you.
Reminders and Reschedules
Phone-only outreach for appointment reminders, last-minute rescheduling, and other outbound calling services.
Omnichannel Engagement
Call, text, and email options with multiple touches to ensure maximum results.
Announcements and Surveys
Notify patients of new doctors, hours, or locations, advertise upcoming specials, and conduct follow-up patient satisfaction surveys .
According to the American Dental Association
Third-party payers create burdens and inefficiencies for dental offices and increase frustrations for dentists AND patients
More Money In, Less Money Out
Declining reimbursement rates mean collecting your cash costs more. We increase your collection percentage while reducing your collections costs.
What Could Your Team Be Doing?
Your team members should spend their time presenting treatments, not sitting on the phone with insurance companies and chasing patients for $20.
We Are Billing Experts
We have relationships with carriers and we know all the codes. We gather all the documents and evidence required and submit clean, correct claims the first time.
100% Accountability
Reduce the risk of fraud and gain a system of checks and balances. We’ll watch your cash and have your back. Every penny, every day.
The #1 reason patients leave practices and give poor reviews is miscommunication regarding money
01
Start the Revenue Cycle Right
Proper billing begins with good verifications. Your form or ours, comprehensive and complete.
02
Remove the Guesswork
Carriers often give incomplete, inaccurate, or misinformation. We sort that out for you. Ahead of time.
03
Give Your Patients the Best Care
Know what procedures you can do and when you can do them so your patients get the best possible care.
04
Maximize the Value of Chair Time
Most restorative work is found during routine hygiene visits. Turn a $75 cleaning into a $250 SRP with our comprehensive verifications.
Credentialing and re-credentialing is intensive and time-consuming and mistakes are costly
Buying or Selling a Practice?
You've got more important things to do. Let us enroll your doctors with Dental Benefit Plan providers. We take this task off your hands so you can get your hands in the mouths of patients sooner.
Diligent and Detailed
We’re the experts and we have existing relationships with plan providers. We’re focused and uninterrupted so nothing gets missed.
Expirations are Costly
Accidentally letting credentials lapse means late fees and worse. Our experts keep track of deadlines and make sure everything is submitted on time.
Free Up Your Team
Don’t burden your team with this tedious task! Their time is better spent presenting treatment plans and tending to patients. .
The NEW MODEL for Independent Dentists™
DENTAL VIRTUAL SUPPORT SOLUTIONS
Challenge the status quo